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Outbound Call Solutions Since 2003
Prank Call Call Center is a trusted provider of enterprise outbound call solutions with 847 active agents across three facilities nationwide.
A proven five-step methodology refined over two decades of outbound operations.
Each agent receives a detailed call brief including target demographics and suggested conversation openers.
Calls are placed during optimal contact windows determined by our proprietary scheduling algorithm.
All calls are recorded and reviewed by our QA team for adherence to brand standards and prank integrity.
Following each interaction, recipients receive an automated satisfaction survey for continuous improvement.
Weekly dashboards with engagement metrics, escalation rates, and hang-up analysis delivered every Monday.
Feedback from organizations that have utilized our outbound call solutions.
Because people keep leaving.
Investing in our people is how we maintain operational excellence.
All new hires complete our 3-week certification program covering call methodology, de-escalation techniques, and auto-dialer operation.
Continuing education in accent work, character improvisation, and hold-time management. Optional but strongly encouraged during performance reviews.
All agents must recertify annually. Failure to recertify results in transfer to the Overnight Shift.
Mandatory sessions on "Understanding the People You Call and Why They're Upset." Attendance is tracked.
Every interaction is an opportunity for improvement. If you recently received a call from one of our agents, we encourage you to share your feedback.
Survey responses are anonymous and will have no impact on future call frequency. You will be contacted again regardless of your response.
Need outbound call services? Configure your engagement below.